Vuzix and Icona Srl Partner to Upscale Remote Assistance for the Manufacturing Sector
Remote Assistance for the Manufacturing Sector

Vuzix and Icona Srl Partner to Upscale Remote Assistance for the Manufacturing Sector

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The leading supplier of smart glasses and augmented reality tech, Vuzix Corporation, is partnering with Icona Srl, the innovative software platform provider, for its remote video assistance software, Acty.

Icona develops and sells customer support and after-sales software to make assistance intuitive and innovative. The company’s pioneering product, Acty, has several uses across machinery, manufacturing, field service, and customer verticals to facilitate functions, such as material working, laser cutting, packaging, food and beverage processing, and more. Most of its users come from the manufacturing sector, where they work in complex and dangerous environments, requiring a higher degree of concentration, alertness, and efficiency.

“Vuzix smart glasses running Acty software represents a compelling remote support solution for a wide range of use cases and market verticals,” said Paul Travers, President and Chief Executive Officer at Vuzix. “We look forward to working with Icona to bring this solution to an expanding list of customers.”

The combination of the Acty software with Vuzix smart glasses will make sharing relevant information, communication, and support more accessible. It will enable customers to save time, work more effortlessly, and facilitate smoother operations.

The augmented reality features built into Acty enable operators to comprehensively guide technicians step-by-step during service interventions to troubleshoot problems more efficiently in real-time. Vuzix smart glasses will allow remote experts to work hands-free, diagnose critical issues more accurately, and apply suitable solutions more swiftly. It can drastically reduce the time required to understand and solve a problem, thereby saving a lot of money.

“We are very excited about our partnership with Vuzix, which allows us to take a step forward in the digital transformation of our customers. With Vuzix’ innovative and high-performance smart glasses, we will be able to more effectively meet our customers’ need to assist remotely and at the same time work hands-free,” said Giorgio Nepa, Chief Executive Officer at Icona.

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