Picosun using AR for advanced customer support called PicoSupport Center
PicoSupport Center

Picosun using AR for advanced customer support called PicoSupport Center

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Companies globally during the current COVIS-19 pandemic and travel restrictions have been forced to adjust to new ways of serving and working with their clients. Picosun Group has to a great extent strengthened its service units worldwide and started its PicoSupport Center.

PicoSupport Center offers planned and on-site support and services such as ALD system installations, preventive maintenance, etc. which are carried out by highly trained and qualified field engineers. It also takes care of clients’ Helpdesk and Emergency Service ops.

PicoSupport Center’s core includes innovative remote support tools that leverage Augmented reality, mixed reality, screen sharing, connection applications, and live video. These technologies provide on-time and safe service delivery. They also offer a limitless upgradeable platform for the additional embedding of e-learning modules and remote training with full VR environments.

In today’s world, remote support devices are being widely implemented in Picosun’s client base. The remote applications are used for several services ranging from software upgrades, system inspections and troubleshooting, process optimizations, and bug fixes.

“I’m very proud to say that we have been able to adapt to the changing environment by employing new ways of interaction to ensure continued customer satisfaction. The feedback on the new remote support applications has been very positive. Customers find them easy to use and have benefitted from them in terms of faster reaction times and lower costs compared to traditional on-site services.” – Timo Malinen, VP, Service Business Area, Picosun Group.

“As our customers’ trusted strategic ALD partner we are committed to top-notch and uninterrupted services, despite of the changes in the world we operate in. We are looking forward to further enhance and develop the ways with which we can ensure smooth and trouble-free operations together with our customers.” – Timo Malinen.

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