The global leader in data center colocation and interconnection services, Cyxtera, has deployed an augmented reality package from CareAR, a Xerox company, to facilitate remote service and support.
CareAR’s service experience management (SXM) platform will enable Cyxtera’s customers to resolve data center problems remotely through smart glasses or tablets and Cyxtera’s own Remote Hands with Visual Assist services.
The company’s Remote Hands with Visual Assist is a solution to facilitate scheduled or on-demand support in data centers. CareAR’s Assist, Instruct, and Insight applications will now offer real-time visual guidance and self-guided interactive instructions delivered via desktop, mobile, and smart glasses.
Cyxtera’s Remote Hands with Visual Assist, CareAR, and ServiceNow will significantly enhance the capabilities of the customer support experience delivered using enterprise AR.
“As we continue to make our data centers easier to consume and deliver reliable infrastructure solutions at the speed of cloud, delivering a new capability to allow our customers to see for themselves the work our team is doing to support their needs is critical,” stated Thomas Cannady, VP, Network Services at Cyxtera.
The company expects wearable AR to minimize the need for putting more people and equipment on the ground to facilitate prompt resolution of customer requests for swiftly getting their system up and running. The technological shift should also make site builds faster and more accurate, making it uncommon to travel for site surveys and deployments.
Cyxtera aims to make use of the platform to facilitate remote updates and virtual walkthroughs to conduct visual inspections of the data centers at different milestones.
The platform is set to make its debut in Cyxtera data centers in cities including New York, New Jersey, London, Dallas, Fort Worth, Northern Virginia, Chicago, and Silicon Valley.
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