TechSee, A visual assistance and remote AR start-up have stated that they have received US$ 30 million in a Series C funding round. The company is based in New York and Tel Aviv. TechSee bridges the visual gap between the clients at home and technicians in the field, by enabling customers to transmit what they can see and get visual guidance through a smartphone.
Innovations and new technologies in artificial intelligence and machine learning by using computer vision. The computer vision further helps distinguish common components and problems with troubleshooting home appliances, network devices, smart home products, etc. TechSee offers an artificial intelligence and AR platform which works efficiently by recognizing parts, like ports and LED indicators, while at the sometime operating in the direction of identifying issues and recommending fixes for engineers, and customers, contact agents.
“There has been a significant increase in demand for contactless customer service technologies propelled by COVID-19 social distancing requirements and the acceleration of digital transformation projects. Our visual automation technology is at the heart of it, and now that momentum is growing exponentially as businesses seek to reduce costs. Our vision is to get rid of the user manual and replace it with dynamic AR assistants.” – Eitan Cohen, CEO TechSee.
TechSee plans to work in a direction to maintain researching on the remote augmented reality assistance tech. And moving forward, the company will work on developing the artificial intelligence component discovery technology and introduce troubleshooting characteristics for clients and engineers worldwide.