Oracle Partner Network (OPN) member and AI and Augmented Reality powered remote visual support solutions provider, TechSee, announced a technology partnership with Oracle to introduce its visual engagement and service automation solutions to Oracle Field Service.
The two organizations aim to give agents, and technicians augmented reality guidance via a patented, instant video stream on their mobile devices.
According to TechSee, when Oracle Field Service (OFS) and its computer vision AI and augmented reality (AR) technologies are used, field services procedures include equipment identification, site and task observability, error code statuses and issues, and automated AR-guided resolutions will all be automated. Field service agents and managers can remotely check the accuracy of job verification analysis using live video or AI.
A significant impact on customer satisfaction through instant resolution cost savings through truck roll reduction with enhanced agent productivity and accuracy thanks to visual context are all anticipated benefits of the combined solution. It will also enable businesses to virtually replace many typical technician visits, according to TechSee and Oracle.
The two businesses will collaborate to provide a field service solution that enhances field performance through visual communications, automation, and guidance. Because of the partnership and jointly created integration, OFS clients will now access one-way and two-way video, screen sharing from any device, and augmented reality assistance without downloading or installing any new software.
“Adding intelligent visual guidance capabilities to Oracle Field Service is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications,” stated Jeff Wartgow, VP of Outbound Product Management at Oracle.
TechSee further added that as the assets and equipment on which field service technicians work become more complex, the collaboration between TechSee and Oracle addresses a growing demand for service technicians. Problems can be identified and solved more quickly by allowing remote users to use TechSee’s Visual Engagement platform to “see what I see.”
“TechSee is excited to partner with Oracle. Oracle’s broad-based approach to CRM, CX, and Field Service and Oracle’s leadership in field service solutions makes this a natural partnership for leveraging TechSee’s remote visual engagement platform,” stated David Troll, GM and CRO at TechSee.
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