The global leader for remote connectivity and workplace digitalization solutions, TeamViewer, is gearing up to bring its augmented reality (AR) solutions to Google Cloud. The two entities will jointly develop and market the enterprise AR solutions built on Google Cloud.
Their first jointly developed solution is a hands-free order picking application called ‘Assisted Order Picking.’ It leverages Google Glass Enterprise Edition 2 smart glasses equipped with TeamViewer’s vision picking software from its Frontline suite to enhance omnichannel fulfillment for grocery stores and retailers.
Carrie Tharp, VP Retail & Consumer at Google Cloud, said, “Shopping behavior has dramatically changed, especially in the current pandemic, and retailers are having to hire new associates while rethinking their picking and fulfillment processes. Retailers are looking for off-the-shelf technology they can implement today that will also prepare them for long-term success as they develop new approaches to the modern store.”
“We are excited to introduce this first solution with Google Cloud as retailers and grocers struggle to adjust to omnichannel shopping trends. Our goal is to provide them the tools and technology to drive a higher level of service to their customers and to streamline their ever-changing business models,” said Alfredo Patron, Executive Vice President of Business Development at TeamViewer.
The Google Glass display will provide associates the information they need to fulfill orders through real-time connectivity with a retailers’ or grocers’ order fulfillment systems. This heads-up display will improve pick rates by 15 to 40 percent by allowing the associates to use both hands to locate and pick the correct items. It will also provide new data insights to retailers catering to the buy-online and pick-up in-store (BOPIS) and same-day delivery modes.
The partnership was first initiated with Upskill, a pioneer in industrial AR solutions. TeamViewer had acquired the company in March 2021.
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