The leader in secure remote access and support solutions, Splashtop, has unveiled Splashtop AR, an augmented reality tool to enable offsite technicians to examine, troubleshoot, and resolve onsite tech issues using mobile camera sharing and interactive AR annotations.
Remote support industries, such as field service, maintenance and repair, retail, hospitality, and manufacturing, can reap immense benefits through augmented reality. Innovative AR applications enable remote technicians to quickly identify and fix the problems by providing the requisite guidance to onsite personnel.
As per a report from Aberdeen Research, unplanned downtime across a diverse range of businesses can cost upwards of $260,000 per hour. Moreover, sending a technician for tech repair is an enormous cost involving labor, travel, and admin expenses. AR-powered remote support can mitigate this issue by facilitating centralized IT support for an entire organization.
A centralized remote IT support team can seamlessly facilitate knowledge sharing to make remote repair tasks faster and more efficient. Moreover, even if onsite service is required, prior remote diagnosis can help do an initial analysis and assign the right technician for the job along with the right parts or materials.
Paniceus Systems, providing IT support to Peter Pane, a growing restaurant chain operating 46 restaurants across Germany and Austria, has deployed Splashtop AR and cut its device downtime by 50% using the application.
The primary advantage is that Splashtop AR is easy-to-use, requiring just a camera on a mobile device for technicians to view a live environment as if they were onsite. Being able to examine the space virtually allows them to communicate with the onsite staff, similar to giving them instructions while being physically present in the area. Moreover, AR annotations help easily communicate the problem and its solution by up to 50% faster.
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