Verizon Business and CareAR have formed a strategic partnership to transform CareAR’s service and customer experience using the former’s 4G, 5G networks. The companies will amalgamate Verizon’s network and near-real-time compute technology with CareAR’s augmented reality and AI-based platform to help technicians remotely resolve service issues faster with utmost safety to deliver an enhanced customer experience.
“We’ve seen a dramatic shift in the global workforce. It’s our mission to help our customers navigate today while identifying strategic paths for innovation and growth,” stated Sampath Sowmyanarayan, Chief Revenue Officer, Verizon Business. “Through 5G and edge computing, we can help CareAR deliver advanced AR and AI capabilities on standard mobile, smart glass and drone devices to drive efficiencies and experiences.”
“CareAR is focused on making expertise accessible – instantly and with context. Users are empowered with on-demand visual access to experts and instructional content delivered to their preferred device,” said CareAR’s President, Sam Waicberg. “Our strategic partnership with Verizon enables us to push these capabilities even further, resulting in improved customer outcomes and helping to solve major challenges for service providers, such as reducing carbon emissions and bridging the talent gap.”
Having an effective digital transformation strategy is a non-negotiable for businesses looking to stay ahead of the competition and attract top talent. CareAR, powered by Verizon’s network technology, will help companies leverage the latest technologies to address the dynamic needs of an evolving workforce.
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